Refund policy

Exchanges and Returns

At Nura Clothing, returns and exchanges are only accepted if the item received is damaged, defective, or different from what you ordered. Any return or exchange request must be reported within 3 days of receiving your order via our website, Instagram, or WhatsApp, along with your order details and the reason for the request.

For exchanges and returns, the item must first be sent back to our warehouse. Once received and approved, the replacement item will be dispatched. Please note that our riders do not provide pickup services, and customers are responsible for returning the item to our warehouse.

Shipping charges will apply for exchanges. For approved returns, the return shipping cost will be covered by us. After your request is reviewed, one of our team members will guide you through the further process.

Please note that product colors and appearance may vary slightly from the images shown due to lighting, screen settings, and photo editing effects. Such minor variations are not considered defects and are not eligible for return or exchange.